SHIPPING & DELIVERY POLICY
ramybrooknewyork.com
1. ORDER PROCESSING
• Orders placed before 12PM EST ship same business day
• Weekends & holidays excluded
• Processing may take 1-3 days during major sales
2. DOMESTIC SHIPPING (U.S.)
| Service | Delivery Time | Price |
|---|---|---|
| Standard | 3-5 business days | 8(Freeover8(Freeover150) |
| Express | 2 business days | $18 |
| Overnight | Next business day | $28 |
*Some oversized items (coats, suits) may incur additional fees
3. INTERNATIONAL SHIPPING
• Canada: 3-7 business days ($15 flat rate)
• UK/EU: 5-10 business days (duties calculated at checkout)
• Australia/NZ: 7-14 business days
4. TRACKING INFORMATION
You’ll receive:
✓ Shipping confirmation email with tracking link
✓ Real-time delivery updates
✓ Delivery notification with photo proof (select areas)
5. SPECIALTY ITEMS
• Made-to-Order: Requires 5-7 additional business days
• Final Sale: Ships within 24 hours (no returns)
• Personalized: +2 processing days
6. DELIVERY ISSUES
For missing/damaged packages:
- Check with neighbors
- Contact local post office
- Report to us within 7 days via your account
7. HOLIDAY SCHEDULE
Extended processing during:
• Black Friday through Cyber Monday
• Christmas season (Dec 10-31)
• Memorial Day/Labor Day weekends
8. SUSTAINABLE SHIPPING
All orders feature:
✓ Recyclable mailers
✓ Biodegradable tissue
✓ Carbon-neutral option (+$2)